Cancellation & Modification Policy

You may request to cancel or modify your order within 12 hours of placing it.

• All cancellation or change requests must be submitted before your order has been processed, packaged, or shipped.
• Once your order enters fulfillment or shipping, it can no longer be canceled or modified.
• After the 12-hour window, your order will automatically proceed to fulfillment or production.

If you wish to cancel or modify your order, please contact us as soon as possible using the information below.

When contacting us, include:

• Order Number
• Full Name
• Email Address used at checkout
• Specific change or cancellation request

Contact Options:

• 📧 Email: [email protected]
• 📞 Phone: +1 (513) 802-8948
• 🕘 Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)

Our customer care team will check the current status of your order and confirm whether your request can be processed.

Once your order has entered processing, packaging, or shipping, the following conditions apply:

• Orders cannot be canceled or modified once fulfillment has begun.
• If the order has shipped, please wait for delivery and then submit a return or exchange request through our Returns Policy.
• Once shipped, we cannot modify:
  • Shipping addresses
  • Recipient details
  • Product selections (size, color, quantity, etc.)
• If a package is undeliverable due to an incorrect or incomplete address, additional reshipping charges may apply.

Note: Shipping and handling fees are non-refundable once the order has shipped, except in cases of fulfillment errors caused by KindoraShop.

1. Shipping Address Updates

You may update your shipping address within 12 hours of placing your order. After this period, we cannot guarantee updates as fulfillment may already have started.

2. Product Changes (Size, Color, Quantity)

You may modify product details such as size, color, or quantity within the 12-hour window. If modifications cannot be applied, you may cancel the order (if eligible) and place a new one.

3. Combining or Splitting Orders

For logistical reasons, we cannot combine or split multiple orders once they have been placed.

• Personalized or made-to-order items may begin production immediately after purchase and may not be eligible for cancellation or modification once processing begins.
• During peak seasons (holidays, major sales, etc.), order processing times may shorten, which may reduce the available cancellation window.
• All cancellation and modification requests are handled on a first-come, first-served basis. Timely contact is crucial for best results.